Umair Khalid
COO, Hello Doctor / Rehability UK
He has 14 years of proven success in MicroInsurance, Fintech, Insuretech, M-Health, Operations, New Business, Customer Service and Service Excellence, Know how to handle difficult situations while working with a team and meeting targets. Identifying opportunities to increase efficiency through optimization of Processes, Systems, Applications, Value Added Services (VAS) and department processes while coordinating with stake holders and customers. Motivating team members, and supervising staff at call center and in-sourcing partners.
Experienced in Insuretech, Fintech and M-Health Business and Operations
Experienced people manager of on-shore and off-shore teams
Experienced in multiple outsourced and in-sourced industries such as Customer Services, Inbound & Outbound Sales
Experienced in defining, designing, creating and executing best customer experience
Creative problem solver with advanced analytical, planning and scheduling skills with a focus on time delivery
Experienced in NPS and increase in NPS score through Inner Loop Issues resolution
Non Voice (Self Care) Channels expert.
